---
title: Pairing Instructions
description: "1. **Place the Bluetooth Hub in Discovery Mode** Unplug the power cord from the Hub or electrical outlet, then plug it back in and wait for the solid light on the Hub to begin flashing. - If the Hub has…"
url: "https://cantaloupeplay.info/help/pairing/"
updated: "2026-03-11"
category: Guides
---

# Pairing Instructions

1. **Place the Bluetooth Hub in Discovery Mode**
   Unplug the power cord from the Hub or electrical outlet, then plug it back in and wait for the solid light on the Hub to begin flashing.
   - If the Hub has green lights (1st Generation), you must wait 30 seconds.
   - If the Hub has blue lights (2nd Generation), you must wait 90 seconds.

**The Hub will stay in Discovery Mode for 7 minutes.**

1. **Pair the Control Board with the Hub**
   Unplug the power cord or use a circuit breaker to power off both the machine and the Control Board. After a few seconds, power them on and observe the card reader as it initializes. You must ensure that you obtain 'HubData=Acquired' and 'Profile=Acquired'.

**If you see 'HubData=Default', then the Engage Pulse Lite Control Board did not pair with the Hub.**

**If you see 'Profile=Default', then the Engage Pulse Lite Control Board was unable to reach our servers.**

1. Verify that the Control Board is Online
   The price of the machine will be displayed on the card reader shortly after you obtain 'Profile=Acquired'. Now you can use a Loyalty Card or a Credit/Debit Card to perform a test transaction.

# Network Settings

- The Bluetooth Hub requires a direct connection to a modem/router via Ethernet.
- The modem/router must be configured to use a Dynamic IP address so that network settings from the Internet Service Provider (ISP) are automatically received.
- A Network Firewall is not recommended. If you utilize a firewall, you must ensure that the IP Addresses and Ports listed below are whitelisted.
  - **Transaction Processing:** 204.232.133.26 on Port 8394
  - **Updates & Maintenance:** 162.243.43.21 on Port 22
- Telnet Transmissions must be enabled to determine Port status.
- Specific ISP Considerations
  - For Comcast users, ensure 'Smart Data Packets' is disabled by Comcast.
  - For Spectrum users, avoid the UBEE model modem.